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User Groups

Prerequisites
  • Account Admin, Regional Admin, or Multi-Account (admin role) access
  • At least one user invited to the account (see User Invitations)

Overview​

The User Groups page lets administrators organize users into logical groups for efficient access management. Instead of assigning access rights to each user individually, you can assign permissions to a group — and every member inherits those rights automatically.

Key Capabilities:

  • Create and manage user groups based on roles, departments, or access needs
  • Streamline access provisioning — new group members instantly receive all group permissions
  • NFC card support per group for hybrid mobile and card-based access
  • External system integration through System ID and External ID for automatic user provisioning (e.g., Azure Entra ID)
  • Flexible group sizing — groups can be unlimited for supported resources
Why Use Groups?

Well-organized user groups simplify ongoing access management. When a new employee joins a department, adding them to the department's group automatically grants all necessary access rights — no individual configuration needed.

User Groups Overview User Groups page showing group counter, Create new button, and group table

To access User Groups:

  1. Expand "Users" in the left sidebar menu
  2. Click "User groups" from the submenu

Features​

User Groups Table​

The table lists all created user groups with the following columns:

User Groups Table Details User Groups table showing all columns: User group ID, Group name, Group description, Card Support, External ID, and Group size limited

  • User group ID — System-generated identifier, assigned automatically when the group is created
  • Group name (sortable) — Custom name for identifying the group
  • Group description (sortable) — Optional text describing the group's purpose
  • Card Support — Checkmark indicates NFC card access is enabled alongside mobile access for this group
  • External ID — Checkmark indicates the group is configured for automatic user provisioning through an external identity provider
  • Group size limited — Checkmark indicates some connected resources do not support unlimited group sizes (maximum 50 users for those resources)
External ID Configuration

Once an External ID is set, avoid changing it unless you are certain it is not in use by an external identity provider. The external value must match exactly with the definition in the external system (e.g., Azure Entra ID).

Group Size Limits

Since release 2.20.0 (May 2023), user groups can have unlimited members for supported resources. The "Group size limited" indicator appears only when connected resources have protocol-level limitations. Contact your service provider for firmware upgrades if size limits affect your deployment.

Creating a User Group​

Click the "Create new" button to add a new user group. Provide a group name and optional description. Additional settings (card support, external ID) can be configured after creation.

User Group Details Page​

Clicking a group name opens the details page where you can:

  • View and edit group information (name, description)
  • Manage group members (add or remove users)
  • Configure access rights for the group — all members inherit these permissions
  • Enable Card Support for NFC card-based access
  • Set System ID and External ID for automatic provisioning (see Automation)

Sorting and Pagination​

Sortable columns: Group name, Group description (click column header to sort).

The table supports configurable pagination with rows per page and navigation controls for large numbers of groups.

User Groups Pagination Pagination controls with rows per page and navigation options

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